Describe your approach to helping users find the information they need.
It is required of library assistants to help users locate the information they require, whether it is through the physical collection, internet sources, or other methods. The library assistant's knowledge of how to use the library's resources to assist users and their customer service philosophy will be tested by this question.
Tell the about any library-related experiences you have, such as working part-time or volunteering there. If you don't have any experience working in a library directly, describe any customer service positions you've done and how you may use those talents at a library. Finally, underline how much you love to read and study.
Example:
I love books, reading, and learning, so I take great delight in assisting them in finding the knowledge they require. I was able to enhance my research abilities by helping academics with their research projects as a volunteer librarian in the library at my university.
I also have experience working in customer service jobs, which has helped me to develop a strong grasp of how to deal with people and provide them the support they need. I enjoy listening to my clients to better understand their needs before using my understanding of the library's resources to guide them to the information they need. If I am unable to find the precise information they are looking for, I will recommend alternate sources or volunteer to do further research on their behalf.