Introduction to Payment Dispute Resolution
As a merchant, cardholder, or bank, you may agree that payment disputes are a critical issue to resolve. There are numerous reasons for disagreements, as well as numerous methods for resolving them. And, as you may be aware, all of these factors can influence the outcome of a dispute - for all parties involved.
This is an up-to-date and comprehensive course. In other words, not only will this course cover the various types of dispute resolution (namely, ADR approaches), but it will also cover the ODR (Online Dispute Resolution) framework and how it works, before diving into dispute resolution for banking in particular, and you will also receive a detailed rundown of all types of chargeback reason codes and how to address each of them.
In this course, you'll get to know what the different types of payment disputes are, represented by different reason codes for chargebacks; how the issuing and acquiring banks interact in chargeback situations as well as the dispute resolution process. You'll also learn about the various ADR (Alternative Dispute Resolution) methods and how they're implemented.
By the end of this course, you will be able to effectively diagnose what causes specific payment disputes, as well as what the process is to deal with them, and the different dispute resolution procedures available to you.
Who this course is for:
- You're a dispute resolution professional (especially if at a banking institution)
- You're a merchant/merchant employee, that wants to deal with cardholder disputes more easily
- You're any professional interested in being more effective at dispute resolution!
Requirements
- No prior knowledge is required (naturally, knowledge of payments or disputes helps, but is NOT required)
Course ratings: 4.4/5
Enroll here: https://www.udemy.com/course/payment-disputes/
