Technical Support Fundamentals by Google
This is the first in a series of courses designed to help you prepare for a position as an entry-level IT Support Specialist. You will be exposed to the world of Information Technology, or IT, in this course. You'll study about computer hardware, the Internet, computer software, troubleshooting, and customer service, among other aspects of information technology. This course covers a wide range of IT topics in order to give you an idea of what to expect from this certificate program.
By the end of this course, you’ll be able to:
● understand how the binary system works
● assemble a computer from scratch
● choose and install an operating system on a computer
● understand what the Internet is, how it works, and the impact it has in the modern world
● learn how applications are created and how they work under the hood of a computer
● utilize common problem-solving methodologies and soft skills in an Information Technology setting
This course offers:
- Flexible deadlines: Reset deadlines in accordance to your schedule.
- Certificate : Earn a Certificate upon completion
- 100% online
- Beginner Level
- Approx. 20 hours to complete
- Subtitles: Arabic, French, Portuguese (European), Italian, Portuguese (Brazilian), Vietnamese, German, Russian, English, Spanish
Coursera Rating: 4.8/5
Enroll here: https://www.coursera.org/learn/technical-support-fundamentals
