Business Customs

Congolese people are generally friendly and accommodating in both personal and business interactions. Protocol, on the other hand, is still important in business meetings and transactions, particularly with government officials. Common sense, courtesy, and European social etiquette rules apply. The most common forms of address are "Monsieur," "Madame," and "Mademoiselle." Senior government officials should be addressed using their formal titles (such as Excellency or Mr. Minister). In the Democratic , French is the business language; almost all meetings will be held in French, though it is acceptable to bring an interpreter. Meeting requests, particularly with government officials, should be made in writing.

It is uncommon for business trips to the DRC to run on time. Most take longer and require more patience than in the United States. Allow extra time and resources when scheduling appointments to establish a date and time. Be prepared for last-minute delays or cancellations, especially for meetings with government officials, with the length of the delay increasing proportionally to the official's position. The private sector is a little more punctual. You can reconfirm appointments one day ahead of time.