Capital One

Capital One made the top 100 US banks list, owing to its continued commitment to digital transformation. Capital One's IT personnel grew from 2,500 in 2011 to 9,000 in 2019, allowing the company to introduce Eno, an AI-powered chatbot akin to Bank of America's Erica.

Despite a massive data breach in mid-2019, the bank ranked #1 in our Banking Digital Trust Report, with top scores in all six trust pillars: security, privacy, reputation, dependability, simplicity of use, and feature breadth. Capital One's excellent marks are likely due to the company's recent large-scale cloud migration, which has enhanced service continuity and enabled updates, as well as reinforced security policies that have helped to improve consumer perceptions.

In 2019, Capital One purchased fintech United Income, a digital platform that provides financial management services to persons approaching retirement. Fintech blends technology skills with human aspects, such as offering access to a team of wealth managers, making it appealing to customers who still want to engage with people.

Headquarters: McLean, VA
Assets: $369.91 billion
Domestic Branches: 372

Website: https://www.capitalone.com/