How Do You Normally Prepare for a Patient’s Arrival?

Patient pre-arrival is an important strategy that medical practices can use to provide a safe, positive, and adaptable patient experience. As practices work to increase patient volume and encourage patients to reschedule procedures, making patients feel safe is more important than ever. However, this is a significant challenge for practices that lack the necessary tools to communicate new policies and procedures.

'Does my medical practice employ appropriate social distancing strategies?' 'Are they ensuring that patients with positive infectious disease symptoms are routed differently?' These are the questions on patients' minds, and they have an immediate impact on how they feel about their medical practice.

This is an operational question designed to elicit how you handle a specific aspect of your job. A good response should demonstrate your ability to organize yourself and pay attention to details. To improve office productivity, you should always plan and anticipate your patients' needs. Therefore, show that you are determined to maintain smooth operations in the workplace through your organization and multitasking skills.

Answer: Before each patient arrives, I review their medical and dental histories to get a sense of what we'll be dealing with. Before mounting the patient's recent x-rays, I also make sure the operating room is clean and has all of the necessary tools.