Operations and Patient Safety for Healthcare IT Staff

Now that you've learned about the world of health information technology and the critical role that electronic health records (EHRs) play, the course will move on to additional technologies that help keep healthcare operations running smoothly. Telemedicine, patient portals, barcode scanners, printers, and medical gadgets are just a few examples of how technology affects clinicians and patients. Operations and Patient Safety for Healthcare IT Staff is one of the best online safety courses. As an IT support professional, you'll be expected to use a number of tools to solve problems. You'll witness a situation where complications with IP addresses, networking, and MAC addresses arise during the installation of a medical equipment.

When technology fails, you'll need to employ training, tip sheets, and problem-solving abilities to figure out how to deal with the situation. Supporting a high-reliability company necessitates familiarity with the existing procedures and standards for answering phones, issuing tickets, escalating problems, and resolving difficulties. The self-service ticket idea and the instructions offered to medical employees on how to submit a ticket will be covered in this course. You'll learn about the different ticket priority levels as well as the different IT support categories. When a call comes in, you'll need to access a few key resources in order to solve the issue. Standard question forms, tip sheets, complicated matrices, and knowledge base articles are all examples (KBAs). As a Health IT support professional, having these tools in your arsenal is critical.

This course offers:

• Flexible deadlines
• Shareable certificate: Get a Certificate when you complete
• 100% online
• Course 3 of 4 in the Healthcare IT Support Specialization
• Approx. 7 hours to complete
• Subtitles: English

Rating: 4.8/5

Enroll here: https://www.coursera.org/learn/healthcare-it-operations-patient-safety