Tell me about a time you went out of your way for a customer.

Because a large part of Home Depot's brand is built on providing exceptional customer service, the ability of their employees to do so is critical. To assess your experience level, an interviewer will ask you to recall a time when you provided excellent service to a customer.

The interviewer would like to see that you have a natural inclination to help people. If it is too hard for you to think of an example off the top of your head, this may be a red flag to the interviewer that you are not a team player. Mention a time as recent as possible, and remain brief. Discuss the situation, what you did to help, and what the result was. Keep your example professional and related to work, volunteer, school, or athletics.

How to answer: Think back to a time that you had a particularly strong interaction with a customer. Try to find an example that exemplifies your skills and demonstrates you as a capable customer service representative.

Example answer:
“In my former position, I worked as a sales associate for a retail clothing store. There was a teenage girl who came into the store for back to school shopping alone. Since it was a slow day, I decided to help her find an ideal style for her first day of school. It wasn’t part of my job responsibilities to help her with style choices, or anything beyond purchasing, but I thought it would make her experience better.”