What does exceptional customer service mean to you?

"What does exceptional customer service mean to you?" is one of the most Asked Home Depot Interview Questions. Exceptional customer service means providing a level of service that exceeds customer expectations and goes above and beyond what is typically required. It means treating each customer with respect, empathy, and understanding, and doing everything possible to make their experience a positive one.

Customer service is an essential component of businesses like Home Depot. The interviewer will use this question to identify whether your view of exceptional customer service fits with the Home Depot view of exceptional customer service. Your answer should show what you understand customer service to be and what you consider to be exceptional customer service.

Example answer:

I understand how important customer service is to Home Depot. To me, customer service is about providing the customer with an enjoyable experience, and meeting their needs in an efficient, pleasant way. However, providing exceptional customer service is more than that. It involves exceeding the expectations of the customer, making them feel they have been listened to and meeting their needs. It might involve suggesting an alternative product to a customer if the product they are looking for is out of stock, rather than just apologizing that we don’t have what they are looking for in stock at the time. It means remaining positive, even in the face of challenges, and keeping the customer’s needs at the heart of what I do.