What would you do if a customer complained about your service?

Quality customer service is not an advantage. It's a requirement in today's competitive market. Assure the hiring managers that you will consider their feedback. You will patiently listen to the customer and try to figure out what went wrong, what they misunderstood, and why they are upset.

Then you'll try to make things right. You will also try to learn from the experience so that you do not make the same mistake again. Of course, during peak times, it is impossible to provide excellent service to every customer. Customers simply have to wait for their turn when there are many people in the store and only a couple of sales associates. And some of them may be dissatisfied and complain. In such a case, the only thing you can do is apologize, possibly give them a gift card (if permitted), and continue to do your best with other customers.

Answer: If a customer was dissatisfied with their purchase or couldn't find what they were looking for, I would try to remain pleasant and helpful while answering their questions or providing an alternative if we were out of stock. If they continued to complain, I would bring my manager in and explain the situation to the best of my ability, always attempting to advocate on behalf of the customer.