Nextiva — Best Overall

If you can't afford to take a chance on conference call audio quality, Nextiva is one of the most dependable networks available. They provide a comprehensive set of company communication tools at a reasonable cost. Unlimited voice and video conferencing with HD audio is available for less than $30 per month.They like it since it includes a comprehensive company phone system, including call routing, a mobile app, and voicemail to email. Even if you only use Nextiva for conference calls, you'll appreciate the network's strength and resilience. Especially if your conference calls are how your team collaborates on projects or pitches potential clients on your services. Nextiva is a well-known brand in this industry. With that cachet comes matching technology.

Because your VoIP conversations are connected to the nearest POP between you and anybody else is on the line with you, you'll never have to worry about high latency with eight points of presence (POPs). Furthermore, Nextiva's infrastructure is carrier-grade, which means that its data centers are designed for high availability and can withstand periods of high demand. Even so, nothing can be guaranteed to be perfect 100 percent of the time. Don't worry, Nextiva's customer service is also excellent. Their professionals are available 24 hours a day, 7 days a week, and will go above and beyond to fix urgent issues or assist you in getting the most out of your VoIP system. They can even show you how to improve the quality of your conference calls by taking extra measures using your own tech stack.

As part of their business phone solution, Nextiva offers video and conferencing calling. There are various options to choose from, but in order to use these features, you must select the Professional, Enterprise, or Ultimate plan. The prices for Nextiva's phone service are listed below, except the Essentials package, which does not include conference calling. Your conference calls are limited to 40 individuals on the Professional plan; the other two levels allow for unlimited participants.

With the Professional package, however, you can hold a video conference with up to 250 people. If you don't care about constraints, upgrading to Enterprise lets you to have as many participants as you like on either conferencing form. Of course, if your network isn't capable of handling hundreds of individuals on a single call, quality will suffer, so make sure your infrastructure can manage it.

• Auto attendant: Route inbound calls to the right teams quickly with this professional phone system feature. If you've ever heard, "Press 1 for Sales, Press 2 for Support," then you've used an auto attendant.
• Call waiting: Even if you’re on the phone, incoming calls can wait on hold (with hold music) until you can answer. Also announce special offers via recorded messages to drive sales.
• Video conferencing: Get HD voice and video conferencing on your computer and mobile phone. Also use screen sharing to collaborate in real time. Join online meetings in just one click.
• Text messaging: Engage customers with business text messaging using your internet phone service. Open up a new channel to chat with your teams and customers from anywhere or any device.
• Call recording: Record all calls without any hardware. Use call recordings for QA or to provide coaching opportunities for your team. Access your recordings for up to six months.
• Call waiting: VoIP providers like Nextiva let you direct inbound calls to your team based on set criteria, transfer to other members, and even adapt to your business hours.
• Voicemail to email: Increase your productivity by listening to your voicemail messages directly from your email inbox. If you can read your email, you can hear your voicemail.
• Unlimited calling: No more long-distance or toll charges to speak with your customers. Enjoy truly unlimited calls in the United States, Canada, and Puerto Rico using VoIP.

Website: nextiva.com