Crucial Conversations Tools for Talking When Stakes Are High

Crucial Conversations is a book written to help you prepare for difficult conversations that you can't avoid. Those moments when your friend is agitated and desperate to talk to you, as well as those when you are the one who needs to vent. It teaches you how to put any feelings of anger, defensiveness, or resentment aside so that you can open the lines of communication and work toward a mutually acceptable solution.

You'll discover how to:

• Prepare for high-stakes discussions.
• Make it safe to discuss almost anything.
• Convert unpleasant emotions into effective dialogue.
• Be persuasive rather than abrasive.

This entertaining book will improve your conversational skills and emotional intelligence in a variety of areas, including how you approach negotiations at work and in your personal life. The quality of your dialogues and conversations determines the quality of your life. The book teaches you how to instantly improve your crucial conversations.

Author: Kerry Patterson, Ron McMillan and Joseph Grenny

Link to buy: https://www.amazon.com/gp/product/0071771328/