Customer Service Foundation
Customer service representatives need to learn a lot more about the numerous methods of providing services to clients. It's no longer enough to know the fundamentals. Because of the numerous changes in customer expectations and service delivery, the course is an entirely new set of credentials and certificates. The Customer Service Certification Pathway was established to assist students in achieving their goal of obtaining relevant certifications that are applicable in the ever-changing field of customer service.
The Customer Service Foundation Program, Customer Service Intermediate Program, and Customer Service Expert Program are the three primary elements of the Customer Certification Pathway. The Customer Service Expert program is the next and last level. This course is designed for Customer Service Supervisors and Managers who want to expand their knowledge and expertise while also gaining formal acknowledgment for their abilities. This curriculum is broken down into two parts: three obligatory exercises and a 20-question multiple-choice assessment. This program is worth a total of five points.
Requirements:
- A fundamental grasp of the corporate world
- The ability to communicate in English
Who this course is for:
- Anyone interested in learning more about the Customer Service Foundation and how it might be used in the workplace
Course Rating: 4.6/5
Enroll here: https://www.udemy.com/course/customer-service-foundation/
