Customer Support Team Leader Mastery Certification
If you are a new or existing Team Leader, or an aspiring Customer Support Agent in your present Department, this Mastery Certification will serve as a roadmap to help you become the industry's best Customer Support Team Leader. One of the Best Online Customer Support Courses is Customer Support Team Leader Mastery Certification. In order for you to comprehend the background of each subject, the course includes a range of case studies in each area.
The first section covers the various roles of customer support agents, the various types of customer support teams that exist in general, the various types of contact channels used by the industry, the top mission and vision of any customer support department, the role of a customer support team leader, how to build a relationship with the team, and leadership effectiveness.
In the second section, you will learn about the Operation Team and their roles and responsibilities in leading the customer service department. You will also learn about the various departments and their roles and responsibilities that exist in the customer service organization/department to support the department, such as the hiring & recruitment team, training team, quality team, and workforce management team.
Requirements:
- Existing Customer Support Agent or Sr Customer Support Agent
- Basic understanding or Customer Support Service
Who this course is for:
- Sr. Customer Support Agent
- Customer Support Trainer
- Aspiring Customer Support Agent
Course Rating: 4.6/5
Enroll here: https://www.udemy.com/course/customer-support-team-leader-mastery-certification/
