Customer Service Training: Dealing with Difficult Customers

Customer service is an important soft skill for anyone who interacts with customers on a regular basis. And, because dealing with tough clients is a talent that may transform irate consumers into brand champions, it should be included in all customer service training. This training will teach you how to use the ECA Method to deal with challenging consumers.

Whether you work in customer relationship management, sales, business development, logistics, customer support, or customer experience... the key is that if you deal with customers frequently, you must be prepared to resolve conflicts with angry consumers. You'll study the ECA approach, which will provide you with the soft skills and strategy you'll need to deal with difficult consumers. You'll learn customer relationship management techniques that will help you deal with irate consumers in challenging situations. This is something you'll be able to use in your firm and recreate for customer service training sessions.

Requirements:

• Eagerness to improve your customer relationship management skills

Who this course is for:

• Customer service managers.
• Customer service representatives.
• Sales professionals.
• Customer relationship managers.
• Customer support professionals.

Course Rating: 4.6/5
Enroll here: https://www.udemy.com/course/customer-service-difficult-customers/