Customer Service Training

The consumer is the one who pays everyone's wages and determines whether a company will prosper or fail. In reality, the consumer has the power to dismiss everyone in the organization, from the chairman (CEO) on down, by simply spending his money elsewhere. Everything you do, every notion you have, every technology you build, and every employee you hire has one clear goal in mind: to satisfy the consumer.

Any CEO of a firm, president of a bank, office manager, preacher, or staff member will tell you how critical the customer is to their operations and success. Every contact you have with your consumers is shaped by how you define service. The overall goal of customer service is missed when limited definitions of service are predicated on the exchange of money for products or services.

"Support" should provide the consumer more than just a product or a service performed on his or her behalf. It ought to make you happy. In other words, the consumer should be thrilled with the outcome of the transaction - not just satisfied, but overjoyed. A satisfied consumer will continue to be a buyer and a repeat customer.

Requirements:

• No prior knowledge

Who this course is for:

• Customer service professionals and customer support team managers

Course Rating: 4.3/5
Enroll here: https://www.udemy.com/course/customer-services-training/