Describe a time you made a mistake in customer service. What did you do to correct it?

Attempt to come up with an error to discuss that won't ruin a company, could be fixed, and made the consumer happy. Start off your rebuttal by outlining your earlier error. Always assume responsibility for your actions, and pick a scenario that you were able to resolve. It's better to talk about small errors than big ones. Instead than focusing on personal issues, concentrate on workplace blunders.

Describe the steps you took to correct your mistakes. Make it apparent that you handled this circumstance with initiative. Insist that you are a problem solver because the goal of this interview question is to examine how you handle prior errors. Moreover, make it obvious that you have accepted responsibility for your prior mistakes and acknowledged that you made a mistake. You can focus your response on the lessons you've learnt. Consider what you have learnt and how you have used this new information in different circumstances. Describe how you now know how to be more cautious and to prevent similar errors in the future. Demonstrate how this mistake contributed to your professional development.

Example Answer:

A customer once requested that I ask the concierge to run a bath for them before they returned to the room that evening. I didn't remember to give it to them until I saw them come back in. I instantly waved the customer over, gave an explanation, and said they could have a free glass of wine if they proceeded to the bar. I had the concierge fix my error by drawing a bath with a meat and cheese plate on the side of the bath while they sipped their wine. The client was overjoyed.