Gain design knowledge to improve patient experience

For an increasing number of patients, healthcare institutions aim to provide better treatment and service. Designers can help achieve this aim by bringing their distinctive human-centered ideas and innovative solutions to the table. Through learning a unique approach to patient journey mapping, you will discover essential design concepts and how to apply them to healthcare in this curriculum.

The patient journey (based on principles borrowed from the "customer journey") is the subject of numerous design techniques. By delving deeply into the patient journey, designers can produce meaningful solutions for extremely particular issues. At the same time, other healthcare workers may learn how design can aid in providing better treatment.

What you will learn:

• At TU Delft, key design approaches are taught.
• From knowing the consumer in context to provide a beautiful design, the design process is a long one.
• What is the best way to create a patient journey?
• When and how to utilize the patient journey mapping approach in design activities.
• Starting with the patient journey, and how to spot design possibilities.

Enroll here: https://www.edx.org/professional-certificate/product-design-health