Tell us about a time when you had to deal with a difficult customer

A difficult customer might have many different meanings. Someone who keeps getting in your face with inquiries but never makes a transaction. Or someone who berates you about your haircut, the quality of the customer service, the cost of the goods, or anything else. Another example is a consumer who lacks brains and has trouble comprehending even the most straightforward directions. Finally, some buyers might be interested in things other than the goods.

Any of these scenarios are acceptable for your answer. Assure the interviewers that you did your best to be kind, that you avoided getting into conflicts with the customers, and that you did everything in your power to ensure that they left the store smiling. It did not, of course, always work out. Some customers choose to express their irrational anger in the business because they are furious for no apparent reason. You can't please every consumer, but that's okay because your attempt is appreciated. Make sure the Staples recruiting managers know you want to give every customer your all. If it doesn't, though, you will just go on and concentrate on providing a fantastic service to the following client.

Example:

When I was working as a barista, a customer came in and complained that their drink was incorrect and that the drive-thru worker had given them the wrong breakfast sandwich. I apologized for the misunderstanding and informed them that we would gladly remake their order at no cost. But, the client was still irritated since they said that waiting for a new order would lead them to be late for work, and this was not the first time someone had made an inaccurate purchase.

To ensure the customer received the order as soon as possible, I directed our prep crew to prioritize creating the new drink and sandwich. I asked the buyer about their previous experiences and offered advice on how to order their things in a way that would assist avoid blunders or erroneous items. When I handed the customer their new order, I included our store manager's and district manager's business cards, as well as a few vouchers for free beverages. The customer thanked me for my assistance, expressed gratitude, and even left us a significant cash tip.