What will you do when you have faced up with a person experiencing heightened emotions such as anger or agression?
Many locations and institutions require a security crew, especially for major events. This question allows the interviewer to assess whether you have previous experience working successfully with others. Demonstrate to the interviewer that you can effectively interact with coworkers and solve problems through collaboration by discussing a particular event in your career where working together resulted in a favorable outcome.
As a security guard, you are likely to encounter circumstances in which you must deal with an angry or hostile individual. Provide an example of how you dealt with a similar scenario in the past. If you're new to the industry, describe how you'd address the problem and talk about any training or research you've done in this area. Note that the key to answering this question is to demonstrate your ability to stay calm and follow procedures.
Example answer: When confronted with an angry or hostile member of the public, the goal is to remain calm and avoid doing anything that may escalate the situation further. Therefore, I would make an effort to talk politely and calmly and to use passive and non-threatening body language. Before dealing with the individual in issue, I would make certain that there are no bystanders who may be hurt. Next, I would make certain that the individual's concerns are heard.
My objective would be to settle the person's problem in a calm and non-physical manner, utilizing reasonable dialogue and strategies learned throughout my conflict resolution training. If I am unable to de-escalate the situation in this manner, I will seek help from my colleagues or superiors before resorting to physical restraint measures.
