Crucial Conversations
VitalSmarts, a pioneer in corporate training and organizational performance, was founded by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. Together, they have created award-winning training solutions based on more than thirty years of ongoing study and have assisted over 300 Fortune 500 companies in achieving significant results through behavior change.
Perhaps once every decade, a book comes along that completely transforms people's lives. One of them is this.
Crucial Conversations burst onto the scene 10 years ago, revolutionizing how people interact when the stakes are high, viewpoints differ, and emotions run high. Millions of individuals have learned how to hold excellent vital talks since then, and the principles provided in this book have profoundly benefited their lives and professions.
Now, the authors have updated their best-selling classic to include even more strategies for taking the lead in any difficult conversation:
- New firsthand experiences of how these skills have altered readers' lives; new case studies demonstrating how corporate executives have effectively used these strategies to achieve results
- New video links explaining what to do and what to avoid during critical conversations.
New research findings provide new insights for using the skills taught in the book Crucial Conversations, which is packed with actionable advice you can put to use right away:
- Prepare for high-stakes discussions.
- Make it safe to discuss practically anything.
- Convert negative emotions into effective discourse.
- Be convincing rather than harsh.
Crucial Conversations helps you get past the awkward portions of conversation and create real, productive relationships that will benefit your life and work.
Author: Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
Link to buy: https://www.amazon.com/Crucial-Conversations-Talking-Stakes-Second/dp/0071771328/
Ratings: 4.7 out of 5 stars (from 9709 reviews)
Best Sellers Rank: #9,196 in Books
#7 in Leadership Training
#10 in Running Meetings & Presentations (Books)
#18 in Business Negotiating (Books)
