The Mediator's Handbook
The well-known Mediator's Handbook gives a tried-and-true, customizable paradigm for assisting people in resolving conflict.
Beginning with a new chapter on assessing conflict and bringing people to the table, it explains the process step by step, beginning with opening conversations and exploring the situation and progressing through the phases of finding resolution—deciding on topics, reviewing options, and testing agreements. The "Toolbox" section then goes over the principles and skills required for a mediator to:
- Understand the Conflict
- Support the people
- Facilitate the process
- Guide decision-making.
The emphasis of the Mediator's Handbook is on what the mediator can do or say RIGHT NOW, as well as the underlying concepts and key processes that can assist the mediator make informed decisions.
The Mediator's Handbook has long been a popular course textbook for high schools, universities, and training programs, as well as a valuable desk reference for professional mediators and a practical guide for managers, organizers, teachers, and anyone working with clients, customers, volunteers, committees, or teams. It is considered one of the best books on conflict resolution.
The accessible handbook style, which has been extensively reworked to integrate current practice and thinking, lays forth a clear structure for new and occasional mediators while providing a rich, nuanced resource for specialists.
Author: Jennifer E. Beer, Caroline Packard and Eileen Stief
Link to buy: https://www.amazon.com/Mediators-Handbook-Revised-Expanded-fourth/dp/0865717222
Ratings: 4.5 out of 5 stars (from 352 reviews)
Best Sellers Rank: #187,924 in Books
#29 in Arbitration, Negotiation & Mediation (Books)
#113 in Business Conflict Resolution & Mediation (Books)
#199 in Business Negotiating (Books)
