HBR Guide to Dealing with Conflict
Amy Gallo is a contributing editor at Harvard Business Review, where she writes about issues such as self-management, leadership, and career development. Amy has helped scores of businesses deal with conflict more effectively and manage challenging workplace interactions as a speaker and workshop facilitator. Amy previously worked as a management consultant at Katzenbach Partners, a New York-based strategy and organizational consulting firm.
While some of us love a heated conversation with coworkers and others prefer to keep our sentiments about disagreements to ourselves, we all face conflict at work. We navigate an office full of competing interests, clashing personalities, limited time and resources, and frail egos every day. We all have the same overarching goals, but we don't always agree on how to attain them. We approach things differently. We get on each other's nerves. We are jockeying for position.
How can you handle conflict at work in a professional and productive manner that benefits both your work and your relationships? You begin by determining if you seek or avoid conflict in general, identifying the most common reasons for dispute, and learning which tactics work for which instances. If you decide to address a specific dispute, you can use that information to organize and carry out a good conversation. The HBR Guide to Dealing with Conflict, one of the best books on conflict resolution, will provide you with the information you need to:
- Recognize the most prevalent sources of conflict.
- Investigate your choices for dealing with a disagreement.
- Determine whether you and your adversary like to seek or avoid conflict.
- Prepare for, and participate in, a challenging talk.
- Control your own and your counterpart's emotions.
- Create a solution together.
- Know when to leave.
Author: Amy Gallo
Link to buy: https://www.amazon.com/HBR-Guide-Dealing-Conflict/dp/1633692159
Ratings: 4.5 out of 5 stars (from 153 reviews)
Best Sellers Rank: #123,125 in Books
#79 in Business Conflict Resolution & Mediation (Books)
#373 in Human Resources & Personnel Management (Books)
#587 in Communication Skills
