Powerful Phrases for Dealing with Difficult People
Renee Evenson is a small-business consultant that specializes in dispute resolution and workplace communication tactics. She is the author of several books, including Customer Service Training 101 and Powerful Phrases for Effective Customer Service.
Most of us will be working today with people who appear incompetent, lethargic, spotlight-hugging, whining, or backstabbing at times. Then we go back to work with them the next day. Whether we like it or not, we spend the majority of our waking hours at work among individuals who can grate on our nerves.
Renee Evenson, a communications expert, thoroughly discusses how anyone may learn how to address unpleasant circumstances that can emerge while working with these personalities before they fester and spread.
Evenson presents practical and easy-to-apply strategies in Powerful Phrases for Dealing with Difficult People, such as:
- Thirty frequent personality traits, attitudes, and working events, as well as phrases that work best with each
- Dialogue examples demonstrating how wording improves interactions
- A five-step strategy for resolving dispute "Why This Works" parts that provide extensive explanations
Button-pushing issues will arise at work today and tomorrow. Don't let them take up residence inside you and turn everything to mold. Instead, use simple statements to reclaim power and end problems.
When you do, you, your coworkers, and your organization will benefit greatly!
Author: Renee Evenson
Link to buy: https://www.amazon.com/Powerful-Phrases-Dealing-Difficult-People/dp/0814432980/
Ratings: 4.3 out of 5 stars (from 828 reviews)
Best Sellers Rank: #11,316 in Books
#10 in Business Conflict Resolution & Mediation (Books)
#49 in Workplace Culture (Books)
#51 in Communication Skills
