Manage to retain

Managers' relationships with their direct reports can have a significant impact on the employee experience. Over half of employees left their jobs due to poor management, and 60% believe their managers require training. Nevertheless, according to Gallup, only 26% of employees strongly feel that feedback from supervisors improves their work performance.

The finest managers act like coaches, focusing on bringing out the best in their direct reports. They are upbeat and forceful, they value their employees, and they deliver actionable feedback. A coaching method promotes mutual trust, making managers and their direct reports feel like they are on the same team. Coaching, perhaps most importantly, lessens stress. Employees know exactly where they stand and where they need to go when goals are created, workers are given authority, and progress is evaluated on a regular basis.

Coaching is effective because managers take the time to learn about each employee's background and play to their unique abilities. Gallup discovered that employees who understand and apply their talents increase sales by 10 to 19% and help their organization's bottom line. Managers that recognize their staff repeatedly see an increase in employee confidence and engagement. Fifty percent of employees think that being praised by managers strengthened their connection and increased trust.