Build trust

According to a study conducted by Slack on the future of work, 80% of employees want to know more about how decisions are made within their company. 87% say they want their next business to be transparent. It is impossible to achieve a good level of employee satisfaction without trust in leaders. Indeed, your team will be less inclined to communicate or get involved if they do not feel comfortable expressing themselves freely at work.

At Culture Amp, a leading employee experience and analytics platform, trust is at the heart of the company's values. These include, for example, “Trusting others to make decisions”, “Having the spotlight on others”, “Having the courage to be vulnerable” and “Learning faster through feedback”. The company also uses a Slack channel called #super-failed where employees (affectionately known as “campers”) talk openly about their mistakes and the lessons they learned from them.

They also have a #CEO channel where Culture Amp Founder and CEO Didier Elzinga answers questions via Q&A polls. At the start of the health crisis, the director used the #director-general channel to stay in touch with campers. He published two-minute videos every day, in which he shared his observations, what was happening within the company and the actions taken to deal with the situation. These messages were a simple and effective way to stay in touch during such a difficult time, and the success of this initiative has led to greater transparency as the company continues to work remotely.