Tell me about your most challenging customer. How did you resolve their issues and make them satisfied?

Customer support is important to Amazon. It's a requirement of the profession to deal with obstinate clients, so be ready for it. Use this question as an opportunity to demonstrate your ability to deal with challenging clients. You might use this as an opportunity to reflect on other situations in your life where you may have encountered challenging individuals, if you haven't dealt with challenging clients before.

Make sure your response emphasizes your qualifications and core customer service abilities. Add information about how you were able to handle the issue and alter the customer's perception by using your problem-solving and decision-making abilities. Think about adding a sentence or two on the lessons you took away from the particular situation and how you used them in subsequent interactions or your regular work.

Answer:

In my current position, I had to deal with a client who believed he was being misled. The client believed he had been misled regarding the timeline for getting payment and was anticipating one to be paid to him. Even though I could see that we had provided him with the right information, I was aware that I needed to find a method to satisfy the client without outright correcting him. I first listened to his worry, repeating back what I heard and clarifying any ambiguities with questions. I assured him that I would come up with a solution. The consumer had not been misled about when to expect the money, but I was able to discover a solution to pay him earlier without incurring any costs for the business.