Ten Principles Behind Great Customer Experiences

Matt Watkinson is a designer and consultant that works with businesses to improve their customer experience. He has worked with renowned names, design firms, and management consultancies in the United Kingdom, Europe, and America.

Learn how to give your company a competitive advantage by providing an unparalleled client experience!

Ten Principles Behind Great Customer Experiences will show you how to consistently improve and build your business by following a simple "10 principles" format. The combination of psychological theory, real-world case studies, worked examples, and template papers provides the 'what, why, and how' needed to make good ideas stick and put them into practice, allowing you to improve your customers' experiences and keep them coming back for more.

Among the best books on customer success, Ten Principles Behind Great Customer Experiences is packed with easy concepts that are simple to adopt and accessible to everybody, with lessons from a slew of winning companies including Facebook, Lush Cosmetics, Gü puddings, and John Lewis.

Author: Matt Watkinson

Link to buy: https://www.amazon.com/Principles-Behind-Customer-Experiences-Financial-ebook/dp/B00BFSMXGU/

Ratings: 4.6 out of 5 stars (from 190 reviews)

Best Sellers Rank: #111,426 in Kindle Store

#20 in Customer Relations (Kindle Store)

#23 in Small Business Sales & Selling

#33 in Marketing for Small Businesses