The Startup's Guide to Customer Success
Jennifer Chiang is the author of The Startup's Guide to Customer Success and the Head of Customer Success at Seso, where she is the architect of the customer success team.
Do you want to build or expand a customer success team? Customer success is no longer reserved for giant corporations with large teams and resources. It is a company mindset that can unleash the greatest commercial prospects. Customer success may assist to streamline interactions, increase product engagement and loyalty, and, most importantly, keep customers coming back.
Jennifer Chiang gives a guide on how to create, implement, and grow your own customer success team, as well as specific activities you can take to champion the customer at your firm, in The Startup's Guide to Customer Success.
Discover information such as:
- The four qualities that Shreesha Ramdas, CEO and Co-Founder of Strikedeck, believes are essential when hiring your first customer success team
- How Jamey Jeff, Coastal Cloud's Managing Director of Customer Success Solutions, reevaluated QBRs to provide more value to his clients while doing less effort
- Maranda Dziekonski, VP of Customer Success at Pared, explains how she organizes her time properly to not only get things done, but also to battle fires and prepare ahead.
This book is for everyone, from new customer success executives, CEOs, and VPs who want to make their organization more customer-centric to start-ups that are establishing their own customer success teams.
Author: Jennifer Chiang
Link to buy: https://www.amazon.com/Startups-Guide-Customer-Success-Champion-ebook/dp/B07NDR49NF
Ratings: 4.5 out of 5 stars (from 41 reviews)
Best Sellers Rank: #382,748 in Kindle Store
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#351 in Starting a Business (Kindle Store)
