The Trusted Advisor

David H. Maister, one of the world's foremost authorities on professional service business management, is the author of numerous best-selling books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, as well as the coauthor of The Trusted Advisor.

Charles H. Green is a professional services sector executive instructor and business strategy consultant. Robert M. Galford is a Managing Partner at the Center for Executive Development in Cambridge, Massachusetts. He was previously the executive vice president and chief people officer at Digitas, Inc., a leading Internet professional services firm with over 1,400 employees.

David Maister, best-selling author, collaborates with Charles H. Green and Robert M. Galford to create the vital tool for all consultants, negotiators, and advisors- The Trusted Advisor. The book is regarded as one of the best books on customer success.

Professionals in today's fast-paced networked economy must work harder than ever to preserve and grow their business skills and expertise. However, world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford argue that technical mastery of one's specialty is insufficient. They say that the capacity to acquire the trust and confidence of clients is the key to professional success. To emphasize the critical importance of trust, the writers employ tales, experiences, and instances of their own and others' achievements and mistakes. The result is an extremely readable work that will appeal to both rookie advisors and seasoned experts.

Author: David H. Maister, Charles H. Green and Robert M. Galford

Link to buy: https://www.amazon.com/Trusted-Advisor-David-H-Maister/dp/0743212347/

Ratings: 4.5 out of 5 stars (from 678 reviews)

Best Sellers Rank: #87,986 in Books

#68 in Consulting

#111 in Customer Relations (Books)

#873 in Entrepreneurship (Books)