Would you tell a little lie to a customer if there were an unexpected problem that delayed their order or an error that caused a problem?

Even if it means breaking bad news to a client, an HR manager is looking for an honest applicant. This topic is one of the most asked integrity interview questions with answers: how far are you prepared to go to please a customer and are you willing to tell a lie to protect your employer, even if there is a chance of being discovered? Although telling a small falsehood could seem like an easy approach to dealing with a tough client, it could subsequently lead to issues with that client. From a bigger perspective, a small falsehood could harm the company's reputation, which would have an adverse effect for years to come. While employers value employee loyalty, an honest candidate knows that upholding true honesty is essential. It's a trick question that calls for a cautious yet prepared response.

Sample Answer:
I wouldn't feel great about telling a tiny untruth to a customer if I had to make a moral choice. I would rather deal with the customer's dissatisfaction and try to find a solution, whether it be a different product, service, or discount. Together with acknowledging and empathizing with the client, I would tell them that I would make every effort to find a solution.