Become a Master of Client and Account Management

If you need to manage clients on an ongoing basis and have a challenge around:

• Over-servicing;
  
• Coping with project change;
  
• Selling on value rather than time;
  
• Retaining and growing clients;
  
• Having difficult conversations;

Become a Master of Client and Account Management includes all you need to know about the account/client manager's responsibilities, as well as how to put together plans, deal with tough clients, and have uncomfortable talks. How to deal with'scope creep' and avoid over servicing.

You'll have access to tools and templates to assist you efficiently manage clients, resulting in longer-term relationships and rising income, in addition to my knowledge and experience.

By the end of the course you will:

• Confidently manage clients in all situations
  
• Better understand your customers to ensure a great relationship
  
• Manage changes to requirements without the need to over service
  
• Learn how to politely but firmly push back on clients and say NO when necessary
  
• Understand the importance of time recording, capacity management and project management tools
• Present yourself in front of your peers and clients with confidence
  
• Learn Active Listening skills

This course requirements:

• Desire to improve their client management skills
  
• Anyone new to an account management role
  
• Subtitles: English

Udemy Rating: 4.3/5
Enroll here: https://www.udemy.com/course/client-and-account-management/