Customer Success 101
Customer Success is one of the fastest-growing sectors in the IT industry, owing to the need to keep customers and provide value. Customer Success specialists are in more demand as technology firms continue to grow at a rapid pace. Uber, Google, and Microsoft are just a few examples of digital businesses that now hire customer success experts, and this trend is expected to continue.
This is a high-impact course that covers important issues in a short amount of time while cutting out the fluff so you receive the information you need. You'll learn the fundamentals of customer success, including how it got started, tools and analytics, typical tasks, and how to find a job in the industry.
The course focuses on Customer Success in SaaS companies that are at the forefront of this emerging market (a perspective missing from other courses). Learn from two teachers with a combined 10 years of first-hand Customer Success experience at diverse SaaS firms across North America, Australia, and Europe. They've interviewed, hired, and established Customer Success teams over this time. They use this information to give insight into the perfect Customer Success professional profile and, as a result, secure a job in this industry.
Requirements:
- None
Who this course is for:
- People at companies who are interested in learning more about Customer Success.
- People who wish to shift careers and are searching for a solid foundation in Customer Success.
- Customer Success is a topic that recruiters are interested in knowing more about.
- Recruiters searching for advice on how to hire and find Customer Success professionals.
Course Rating: 4.5/5
Enroll here: https://www.udemy.com/course/customer-success-saas-101/
