Customer Success 201

Have you secured a Customer Success (CS) job? Or perhaps you've reached a point in your new career as a Customer Success professional when you're feeling stuck? By highlighting the important areas of focus in a framework for you and your customers: Partner, Monitor, Engage, Iterate, Sell, and Daily Operations, this course will prepare you for a career in CS as well as enhance your present level.

Starting with the fundamentals, the course goes through the role's requirements and offer useful hints and recommendations to assist you and your business flourish. Key portions will be accompanied by exercises so that you may use what you've learned in your own firm.

The course focuses on Customer Success in SaaS companies that are at the forefront of this emerging market (a perspective missing from other courses). Learn from two teachers with a combined 10 years of first-hand Customer Success experience at diverse SaaS firms across North America, Australia, and Europe. They've interviewed, hired, and established Customer Success teams over this time.

While other courses are offered by instructors who are either new to the profession or have recently left it, the teachers in this course continue to live, learn, and teach. They use this knowledge to present you with information, best practices, and exercises that they've learnt throughout the course of their careers, putting you in the greatest position to succeed.

Requirements:

• Basic understanding about Customer Success
• Understanding of SaaS companies

Who this course is for:

• Beginner

Course Rating: 4.2/5
Enroll here: https://www.udemy.com/course/customer-success-saas-201/