Customer Success: Build Cross-Functional Relationships

Have you ever been annoyed because it appears that other departments within your firm don't care as much about consumers as you do? Do you want to inspire other teams to take a customer-centric approach? Do you wish you had the capacity to lead a cross-functional team effectively in order to improve the customer experience? If you answered yes to any of these questions, then this is the course for you!

Building Cross-Functional Relationships with Customer Success will help you understand the goals and pressures that drive other teams within your firm, as well as the intersections between each team and Customer Success. The course concentrates on marketing, sales, customer service, product development, financing, and leadership. This training will help you improve your customer experience by giving you practical advice on how to involve other teams in your company in relevant ways. At the end of the course, it focuses on three major roadblocks to cross-functional collaboration and show you how to overcome them.

Requirements:

• You will get the most if you are currently working in a customer-facing, corporate role

Who this course is for:

• Customer success leaders
• Professionals
• Anyone who wants to improve cross-functional collaboration

Course Rating: 4.5/5
Enroll here: https://www.udemy.com/course/customer-success-build-cross-functional-relationships/