Customer Success: A good career for you? Interview + Salary
Let's learn the fundamentals of customer success management from someone who is presently managing a team of Customer Success Managers at Uber, which is responsible for more than $140 million in yearly recurring income. The teacher has worked in customer-facing professions for more than a decade, including consulting and account management. As Director of Client Services/Customer Success, he created a Customer Success department from the ground up. This course is for you whether you're in a customer-facing job today, or if you're a nurse, teacher, bartender, or shop employee who wants to know if customer success is the correct career path for you.
This course will prepare you to deal with a new market reality: clients pick which businesses to do business with on their own terms. Chuck proves that the customer is not always right, contrary to popular belief. However, in today's fragmented, highly competitive social commerce sector, they still have the upper hand. This reality effectively inverts decision-making authority, control, and direction. Leaders, managers, and employees must swiftly adjust to survive and succeed in this new environment, or they will perish.
Requirements:
- None
Who this course is for:
- Anyone who is interested in Customer Success
- Anyone interested in moving into a Customer Success role
- Account Managers and Customer Success Managers Managers who want to advance in their careers
- Customer Service Representatives Professionals considering a career in sales or customer service
Course Rating: 4.7/5
Enroll here: https://www.udemy.com/course/customer-success-101/
