Customer Success Manager: Fundamentals to your CSM career
A slew of new employment have emerged as a result of the digital revolution. Most people think of computer programming, website design, or software integration when they think of programming, but what about the human side? One such position is Customer Success Manager.
With a nutshell, this profession is assisting clients in achieving their objectives using the product or service they purchased. Client retention is critical for every firm. Keeping a client is far less expensive than acquiring a new one, and trying to reclaim that customer is even more costly. This is where this position comes into play. You handle any complaints they may have. You join them in their joy if they succeed.
You'll need to collect data from Touch Points and channels across your whole business to get this crucial knowledge. In this lesson, you will go through the customer journey map, which is a fantastic tool for identifying and improving Touch Points. You'll learn how to quantify these contact points, and go through various models for determining the best business plan for a customer-centric company. You will receive practical exercises and other papers during the course that you can apply immediately to your present business.
Requirements:
- An open mind and an eagerness to learn.
Who this course is for:
- Sales people or business professionals
- Professionals with basic knowledge of Customer Success
- Customer Success Managers
Course Rating: 4.5/5
Enroll here: https://www.udemy.com/course/customer-success-manager/
