Delivering Happiness
Tony Hsieh joined Zappos in 1999 as an advisor and investor, just two months after the company was launched. He finally became a full-time employee of Zappos in 2000. Under his leadership, Zappos increased gross merchandise sales from $1.6 million in 2000 to more than $1 billion in 2008.
- Pay brand-new workers $2,000 to resign
- Make customer service the duty of the entire organization, rather than just one department.
- Priority one should be given to corporate culture.
- Apply happiness science studies to business management.
- Assist employees in their personal and professional development.
- Attempt to make a difference in the world.
- Oh, and make money as well...
Does that sound crazy? It's all routine procedure at Zappos, the online retailer with yearly gross merchandise sales of more than $1 billion. Zappos was acquired by Amazon in a deal valued at more than $1.2 billion on the day of completion, after debuting as the highest-ranking newcomer on Fortune magazine's annual "Best Companies to Work For" list in 2009.
Zappos CEO Tony Hsieh explains the various lessons he has learned in business and life, from beginning a worm farm to running a pizza business, through LinkExchange, Zappos, and others, in Delivering Happiness. Delivering Happiness is a fast-paced and down-to-earth look at how a totally different kind of corporate culture can be a powerful model for success—and how focusing on the happiness of others around you may drastically boost your own. Bestseller in the New York Times and the Wall Street Journal
Author: Tony Hsieh
Link to buy: https://www.amazon.com/Delivering-Happiness-Profits-Passion-Purpose/dp/0446576220
Ratings: 4.6 out of 5 stars (from 3167 reviews)
Best Sellers Rank: #13,875 in Books
#19 in Customer Relations (Books)
#68 in Workplace Culture (Books)
#77 in Communication Skills
