Ignore Your Customers

Micah Solomon is a world-renowned expert in customer service, corporate culture, and the customer experience. He's a best-selling book, customer service expert, and well-known keynote speaker. He is also a Forbes contributor and has been featured in The Washington Post, The New York Times, Harvard Business Review, and on ABC and CBS.

Many businesses fall short when it comes to providing excellent customer service and experience. But there's no reason why you and your firm should be included. Ignore Your Customers explains, step by step, how to create a customer service culture and experience that will revolutionize your organization and enhance your bottom line.

You'll appreciate inspiring, and sometimes amusing, tales from the trenches as author Micah Solomon, one of the world's most well-known customer service consultants, recounts his experiences reviewing and improving customer service in a variety of businesses.

You'll go behind the scenes with Zappos CEO Tony Hsieh to see how the company provides "wow" customer service. Richard Branson will teach you how Virgin companies provide true customer service (rather than what he refers to as "Stepford Customer Service") and how to turn social media adversaries into brand promoters.

In Ignore Your Customers, one of the best books on customer service, Solomon reveals what it takes to transform a mundane customer interaction into one that drives customer engagement and lifelong loyalty, drawing on a wealth of stories personally gathered from today's most innovative and successful companies, including Amazon, Cleveland Clinic, Drybar, USAA Insurance, and The Ritz-Carlton Hotel Company.

Author: Micah Solomon

Link to buy: https://www.amazon.com/gp/aw/d/1400214920/

Ratings: 4.7 out of 5 stars (from 98 reviews)

Best Sellers Rank: #136,058 in Books

#190 in Customer Relations (Books)

#230 in Marketing & Consumer Behavior

#585 in Sales & Selling (Books)