The Service Culture Handbook
Jeff Toister works with customer care teams to help them realize their full potential. He is the author of The Service Culture Handbook: A Step-by-Step Guide to Obsessed Customer Service in Your Employees. He's also written customer service training films for LinkedIn Learning, such as Customer Service Foundations and Leading a Customer-centric Culture. Global Gurus named Jeff one of the top 30 customer service professionals in the world. The International Customer Management Institute also designated him one of the Top 50 Thought Leaders to Follow on Twitter.
Consider developing a customer-focused culture so strong that your workers always seem to do the right thing. They support one another, work together to solve challenges, and are always looking for ways to go the additional mile.
Consider a company culture in which employees are completely obsessed with customer service.
The Service Culture Handbook is a step-by-step guide to developing a customer-focused culture in your organization, department, or location. Whether you're just starting out or have been working on culture for a while, this handbook will help you take the next step. You'll get practical advice, simple activities, and tried-and-true tools that you can use right away.
Learn the one thing that is at the heart of every great culture. Learn what customer-centric businesses do differently to engage their staff. And look into ways to strategically align every aspect of your organization with exceptional service.
Creating and maintaining a customer-focused culture is a never-ending endeavor that requires dedication, hard work, and commitment. The Service Culture Handbook is an invaluable reference for keeping you and your workers on track.
Author: Jeff Toister
Link to buy: https://www.amazon.com/Service-Culture-Handbook-Step-Step/dp/0692842004/
Ratings: 4.6 out of 5 stars (from 314 reviews)
Best Sellers Rank: #64,206 in Books
#31 in Service Industry (Books)
#48 in Consulting
#78 in Customer Relations (Books)
