Describe a time when you had to go above and beyond for a customer.

This question is used by interviewers to gauge your capacity for offering top-notch customer service and whether you go above and beyond to satisfy a client's expectations. Demonstrate to the employers that you are prepared to go above and beyond to make sure the customer is happy and that their demands are addressed.

Example:

When I was working at a restaurant, a customer came in with a sizable order for a party, and I had to go above and above for the customer. They needed the order to be ready quickly because they were in a hurry. For me, this was an excellent chance to show this customer that we were capable of doing the job.

I made sure the order was available for collection in time for the customer's party and prepared to the customer's exact specifications. Because they placed such a large order at once, I also extended them a discount out of goodwill. The client complimented me for my exceptional service and expressed their immense satisfaction with their experience. On our website, they also submitted a positive review. This event made me realize how crucial it is to go above and beyond to satisfy our customers.