How do you handle a mistake during an order?

Everybody makes mistakes, therefore this question is intended to gauge how well you respond to challenging circumstances and client complaints. Effectively handling errors and complaints is a crucial skill in the food sector since it keeps customers happy. As a result, be careful to talk about how you would manage the problem and demonstrate your customer service abilities. This is a question that might be posed to you, so be prepared with a response. The interviewer is interested in learning what you would do in this circumstance.

Example:

My top concern is to make sure the customer's demands are addressed and that they are satisfied, even if I make a mistake during an order. I would apologise for the error and offer to redo the order to their specifications, making sure it is accurate this time. I would also offer the customer something in exchange for the inconvenience, such as a discount or a free side item, if the error meant that they didn't get their order as soon as they should have. I would then let my boss know about the error so we could evaluate what happened and take action to avoid it happening again.

When I was a server once, a patron complained that the food he received wasn't what he had ordered. I listened to his concerns, made my apologies, and suggested switching out their food for one they would prefer. To make sure they were content with their new supper, I made sure to follow up with them.