How would you define exceptional customer service?

Many positions at Chipotle will have a significant customer service component. One of its guiding principles is to offer the best possible customer service. With this question, you can demonstrate to the interviewer that you comprehend this. Here, the interviewer is interested in learning about instances in the past where you provided great customer service. Provide an example of what you believe to be great customer service in your response. Demonstrate how you embody this value and how you'd fit in with the group.

Example:

A customer constantly seeks to feel valued. They shouldn't feel like a faceless statistic. Chipotle's ideals reflect that understanding. I have a lot of experience giving wonderful customer services.

I prioritize the needs of the customer in all I do to deliver great customer service. Anything may have transpired in my own life that day is irrelevant. To provide exceptional customer service, one must always be cordial, joyful, and eager to assist. It entails treating the consumer like family and taking care of their problem, often even before they are aware that they have one.