How do you handle a difficult customer?

This question is used by interviewers to gauge your customer service abilities. This job requires you to deal with difficult situations like angry clients and others. The interviewers are attempting to comprehend your strategy for resolving conflicts and problems.

Embrace the fact that, despite your best efforts to deliver great customer service, occasionally irate or difficult customers may arise. Explain to the interviewer how you would handle the circumstance. If you have ever dealt with an angry or challenging customer, give an example. Be specific about the actions you took to fix the situation. Explain to the interviewer how you believe you would handle this issue if you don't have expertise dealing with situations of this nature.

Example:

Although I constantly strive to give each customer outstanding service, I acknowledge that sometimes I may not seem to be meeting their demands. Notwithstanding the fact that I lack specific expertise dealing with clients in this circumstance, I would start by hearing what they had to say. I would want to confirm that I knew exactly what was wrong. I would then start looking for a quick resolution to the problem.

I would always maintain a professional demeanor. For instance, I would apologize to the customer and offer to acquire the right order for them if they were dissatisfied that we had given them the erroneous order. I would then prepare and deliver the proper order to the customer. I would inquire about the client's other needs. I'd then say my goodbyes and apologize. I would make sure I knew what went wrong with the order after taking care of the customer so we could avoid it happening again.