How do you handle a situation when you are overwhelmed with customers?

This question is intended to elicit further information from you regarding your capacity for handling pressure and your problem-solving abilities. Working under pressure and overcoming obstacles are frequent requirements in customer service positions.Giving an example of a time when you effectively used your stress management and problem-solving skills is the best way to answer this type of question.

Example:

I used to work as a salesperson at a big retail location during the hectic Christmas season. Customers were becoming impatient with the wait periods due to the lengthy lineups at the registers. I instantly went over to help one of my coworkers when I saw that they were having trouble keeping up with client demand at their register.

I began by smiling and giving a sincere apology to each customer for the delay. I swiftly and efficiently processed their purchases to expedite the process, and I made sure to thank them for their patience. Also, I maintained an eye on the general client flow and proactively requested for more help when necessary. I was able to help maintain the lines going and stop the situation from getting worse by remaining composed and concentrated.