Freshdesk

For many years, Freshdesk has been synonymous with customer support software due to its all-in-one solution that organizes all client discussions in one interface, automates your repetitive activities, and identifies problems to improve your helpdesk efficiency. Freshdesk not only streamlines your customer support, but it also encourages your agents to improve their performance by allowing them to earn points and prizes for tasks such as resolving issues, obtaining good customer comments, and submitting answers to your knowledge base. Freshdesk, in a nutshell, always encourages your customer service staff to improve.

Top features:

• Omnichannel support: All support-related communications are centralized in one interface, including email, phone, chat, social media, WhatsApp, and the website.
• Self-service: Customers may use a Freddy AI-powered Chatbot, a Help widget, and popups with recommended answers to help them find the appropriate answer.
• Analytics: Curated and customized reports based on several parameters to highlight agent performance and client happiness.