Zoho Desk
Another large brand in CRM that also happens to offer great customer service software is Zoho. Zoho Desk is fully connected with Zoho CRM and Zoho BugTracker, allowing your sales and support teams to collaborate seamlessly. In addition to pre-built connectors, Zoho Desk allows you to create custom functionalities to meet your company's unique needs, such as adding a specific job to your project management software or forwarding time spent on a ticket to an invoicing platform. Custom functions are only useful if you have someone who knows how to code them–but when used properly, they can significantly improve customer service.
Top features:
- Self-service: Allows you to include a knowledge base, a user community, and AI capabilities into your website or mobile app to assist consumers in swiftly finding answers.
- Mobile apps: With Zoho Desk's mobile app for agents, you can close tickets on the move, or with Radar for Zoho Desk, you can monitor ticket traffic and support KPIs.
- Artificial intelligence: The AI-powered assistant for Zoho Desk allows you to intervene in support problems before they become a problem, assess customer sentiment, and detect irregularities in ticket flow.
