Intercom

Intercom's support solution blends proactive self-serve assistance with messenger-based chat support. The Business Messenger chat function, a consolidated inbox where you can monitor and react to discussions from all channels, and smart conversation routing are all used to provide personalized service. Help center articles, custom bots, and resolution bots offer self-serve support. Intercom is a huge supporter of startups and new enterprises. While its flat $499/m charge for up to 10 users is comparable to rivals, it also has basic chat and messaging starting at $39 for one user and a flat $49/m for the complete service for eligible entrepreneurs.

Top features:

• Personalized chatbots: Customize the way your chatbots interact with clients based on their purchasing habits, company type, and other factors.
• Resolution reports: With resolution reports, you can track and optimize your bot's performance.
• Mobile carousels: Connect with mobile users at every touchpoint and answer frequent questions in your app before they contact your team.