For many years, Freshdesk has been synonymous with customer support software due to its all-in-one solution that organizes all client discussions in one interface, automates your repetitive activities, and identifies problems to improve your helpdesk efficiency. Freshdesk not only streamlines your customer support, but it also encourages your agents to improve their performance by allowing them to earn points and prizes for tasks such as resolving issues, obtaining good customer comments, and submitting answers to your knowledge base. Freshdesk, in a nutshell, always encourages your customer service staff to improve.

Top features:

• Omnichannel support: All support-related communications are centralized in one interface, including email, phone, chat, social media, WhatsApp, and the website.
• Self-service: Customers may use a Freddy AI-powered Chatbot, a Help widget, and popups with recommended answers to help them find the appropriate answer.
• Analytics: Curated and customized reports based on several parameters to highlight agent performance and client happiness.

In the competition for the finest all-around customer support software, Zendesk has been a long-time rival of Freshdesk. Zendesk is more expensive for about the same set of services, but it has more connectors and price levels, making it ideal for small businesses looking to start small and scale up their customer support experience as they expand. The 1,100+ third-party applications in areas including communications (e.g., Zoom), e-commerce (e.g., Shopify for Zendesk), productivity (e.g., Tymeshift Workforce Management), and more are Zendesk's main selling point.

Top features:

• Omnichannel support: All email, chat, phone, and social media conversations are consolidated in one spot.
• Social messaging add-on: WhatsApp, WeChat, Line, Facebook Messenger, and Twitter Direct Messages are all seamlessly integrated into your omnichannel support.
• Analytics: Customized and pre-built dashboards for each channel to aid your customer service staff in determining response times, help center views, and more.

Wix Answers is a newcomer to the customer support software industry, and it's already making established companies nervous. It's no wonder that Wix Answers has the best-looking UI of any customer service software, given that it's owned by Wix, the popular website-building platform. That, as well as the fact that it automates a lot of the labor that human customer service representatives used to do, is a compelling argument to choose Wix Answers for your small business.

Top features:

• Integrated support: All real-time and offline assistance channels are managed through a single interface.
• 360 view of customers: In one spot, you can see every customer's interactions, history, and personal information.
• Self-service: Helps your clients get answers by conducting a search from within your website, saving you time and money.

HappyFox is a low-cost service that converts all of your email, phone, chat, social media, and web requests into tickets and organizes them in one location. While it isn't as comprehensive as Freshdesk or Zendesk, it is far less expensive. It can also be simply transformed into an all-in-one solution thanks to pre-built interfaces with over 40 third-party programs including Salesforce, SurveyMonkey, FreshBooks, Google Apps, MS Teams, and Slack. On request, HappyFox will provide a demo, as well as access to a trial account where you may construct your proof of concept. This one-of-a-kind approach wins it a spot on our list of the best customer care software.

Top features:

• Ticket categories: Sort your incoming tickets into categories such as items, sales, and support.
• Internal communication: To discuss tickets discreetly inside your team, use private notes, Slack, or Microsoft Teams connectors.
• Canned responses: Create a collection of bespoke reply templates that can be delivered to a client with a single click.

HubSpot's sales and marketing automation software is well-known, but their customer care software is also worth considering. HubSpot Service Hub, like other leading customer service tools, simplifies operations by combining email, live chat, Facebook Messenger, and other channels into a one universal inbox that your whole team can access. The major reason to use HubSpot Service Hub is because it integrates seamlessly with HubSpot CRM, allowing you to manage client information and interactions in one dashboard. To put it another way, if you use HubSpot for sales and/or marketing, you might want to think about integrating HubSpot Service Hub for all of your customer care requirements.

Top features:

• Customer feedback surveys: Custom surveys may be used to obtain feedback and improve the client experience.
• Personalized videos: Inside HubSpot, you can create assistance videos for individual customers and quickly attach them to emails or tickets.
• Dedicated onboarding: With a tailored onboarding approach, you can quickly set up your HubSpot Service Hub.

LiveAgent is a company that specializes in all forms of live interactions, including live chat, video chat, and real-time monitoring and reaction to social media postings, comments, private messages, and Tweets. The company's main selling point is its native live chat widget, which it claims is the 'fastest on the market.' Your firm may use LiveAgent's smart routing options to link each client to a live chat with the agent best suited to address their inquiry. Simply copy and paste the line of code that LiveAgent provides you during onboarding to add live chat and other functionalities to your website.

Top features:

• Proactive chat invitations: Allows you to create rules that allow website users to chat with a live support representative.
• Website monitoring: Allows your agents to prepare talking topics before initiating a live chat by displaying all current visitors to your website on one dashboard.
• Real-time typing view: Allows your agents to view what your customers are typing without having to wait for them to transmit the message. This allows the agent to plan the best possible answer.

Another large brand in CRM that also happens to offer great customer service software is Zoho. Zoho Desk is fully connected with Zoho CRM and Zoho BugTracker, allowing your sales and support teams to collaborate seamlessly. In addition to pre-built connectors, Zoho Desk allows you to create custom functionalities to meet your company's unique needs, such as adding a specific job to your project management software or forwarding time spent on a ticket to an invoicing platform. Custom functions are only useful if you have someone who knows how to code them–but when used properly, they can significantly improve customer service.

Top features:

• Self-service: Allows you to include a knowledge base, a user community, and AI capabilities into your website or mobile app to assist consumers in swiftly finding answers.
• Mobile apps: With Zoho Desk's mobile app for agents, you can close tickets on the move, or with Radar for Zoho Desk, you can monitor ticket traffic and support KPIs.
• Artificial intelligence: The AI-powered assistant for Zoho Desk allows you to intervene in support problems before they become a problem, assess customer sentiment, and detect irregularities in ticket flow.

If you're one of the 150,000+ companies who currently use Salesforce, adding Salesforce Help Desk Software will be a breeze. This customer service software integrates with Salesforce as well as thousands of third-party apps. Salesforce gives you step-by-step instructions and live support to have your Help Desk Software up and operating the same day you buy it. Salesforce Help Desk Software helps you route enquiries from your help center, email, phone chat, and social networks onto one simple dashboard once you've set it up. The nicest part about this customer support service is how easy it is to use, as it does not require any customizing.

Top features:

• Integration: Use Salesforce's AppExchange to access hundreds of ready-to-use apps or connect with third-party apps via APIs.
• Real-time insights: You can get a 360-degree picture of your customer service with customizable reports, dashboards, and AI-driven analytics.
• Community assistance: Get assistance from the Salesforce Trailblazer Community, a worldwide community of enthusiastic Salesforce users.

Intercom's support solution blends proactive self-serve assistance with messenger-based chat support. The Business Messenger chat function, a consolidated inbox where you can monitor and react to discussions from all channels, and smart conversation routing are all used to provide personalized service. Help center articles, custom bots, and resolution bots offer self-serve support. Intercom is a huge supporter of startups and new enterprises. While its flat $499/m charge for up to 10 users is comparable to rivals, it also has basic chat and messaging starting at $39 for one user and a flat $49/m for the complete service for eligible entrepreneurs.

Top features:

• Personalized chatbots: Customize the way your chatbots interact with clients based on their purchasing habits, company type, and other factors.
• Resolution reports: With resolution reports, you can track and optimize your bot's performance.
• Mobile carousels: Connect with mobile users at every touchpoint and answer frequent questions in your app before they contact your team.

Groove fills a critical gap in the customer support software industry by offering a product that is less expensive and easier to set up than larger competitors like Zendesk and Freshdesk. Groove is the best solution for early-stage organizations or start-ups with ambitions to swiftly build up, with a selection of customizable subscriptions beginning at $12 per month (after a 15-day trial). An integrated mailbox for your multiple customer care channels, as well as a knowledge base for your website, are included in the basic subscription. A live chat option will be available shortly. Setting up your Groove customer support software takes only a few minutes, making it an excellent option for busy small business owners.

Top features:

• Automations: Use rules, tags, scripted responses, and custom folders to speed up your workflow.
• Reporting: Use real-time insights into crucial data like new vs. resolved discussions, average resolution time, and customer satisfaction to constantly enhance your service.
• Customizable themes: Groove provides a variety of mobile-ready themes that you can personalize with your logo, brand colors, a selection of Google Fonts, and Unsplash backdrops.