LiveAgent

LiveAgent is a company that specializes in all forms of live interactions, including live chat, video chat, and real-time monitoring and reaction to social media postings, comments, private messages, and Tweets. The company's main selling point is its native live chat widget, which it claims is the 'fastest on the market.' Your firm may use LiveAgent's smart routing options to link each client to a live chat with the agent best suited to address their inquiry. Simply copy and paste the line of code that LiveAgent provides you during onboarding to add live chat and other functionalities to your website.

Top features:

• Proactive chat invitations: Allows you to create rules that allow website users to chat with a live support representative.
• Website monitoring: Allows your agents to prepare talking topics before initiating a live chat by displaying all current visitors to your website on one dashboard.
• Real-time typing view: Allows your agents to view what your customers are typing without having to wait for them to transmit the message. This allows the agent to plan the best possible answer.